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Last day to pickup before Christmas is Saturday December 22nd. Extended holiday hours till 7pm on Thursdays till Christmas (12/6, 12/13 and 12/20). Please note we are closed Mon December 24th and Tue December 25th as well as Tue January 1st.We are now open at our new building located at 1342 Military Road, Niagara Falls, NY 14304. You will find us located directly behind Steak Stone and Sushi. Please review the Nov 1st Move section of our website to review some important changes to our policies and procedures.
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Phone
716.282.7447
Fax
716.282.8632

Location & Hours:

1342 Military Rd
Niagara Falls, NY 14304
Phone: 716-282-7447
Fax: 716-282-8632

Mon 9AM TO 5PM
Tue 9AM TO 5PM
Wed 9AM TO 5PM
Thu 9AM TO 7PM*
Fri 9AM TO 5PM
SAT 8AM TO 3PM
SUN CLOSED

Extended Thursday
Hours are for 12/6,
12/13 & 12/20 only.


Next Holiday Closing:

Dec 24th & Dec 25th
For Christmas

Jan 1st For New Years

See FAQs for entire list
of holiday closings






October 23, 2018


We are only days away from opening our new location at 1342 Military Rd in Niagara Falls (Printable Map), and we are so excited to welcome you all there!


When shipping packages please be sure to use the following format:


Your Name

1342 Military Road PMB <Your PMB #>

Niagara Falls,  NY 14304


Please understand the carriers will not leave packages without anyone to sign for them. So please make sure that any packages sent to our new address do not arrive before Tuesday October 30th. ANY PACKAGES SENT TO THE NEW ADDRESS BEFORE THE 30TH WILL BE RETURNED TO SENDER.  Also, packages sent to our old 1711 Cudaback Ave address will still be automatically forwarded. However, to be on the safe side, notify your shippers A.S.A.P. of the new address.


We have also made some important policy changes.  Please review them below.

 

 

Reminder of Important Dates:

  • Sat.   Oct. 27th -  Last day to pick up at our Cudaback location from 8am to 3pm.   Online tracking will NOT be available after 3pm.

 

  • Sun.  Oct. 28th - CLOSED FOR MOVE (NOT ACCEPTING PACKAGES)

 

  • Mon. Oct. 29th - CLOSED FOR MOVE (NOT ACCEPTING PACKAGES)

 

  • Tue.   Oct. 30th - CLOSED (WE WILL BE ACCEPTING PACKAGES)

 

  • Wed.  Oct. 31st - CLOSED (WE WILL BE ACCEPTING PACKAGES)

 

  • Thur. Nov.1st - OPEN FOR BUSINESS 9am to 5pm* - Online tracking will be available

 

 

*For the first few days (Nov. 1-3),we ask for your patience while we are still getting used to all the new exciting systems.  If your pickup is not urgent, you may wish to wait until Monday, Nov. 5th as we should have all initial bugs worked out by then!


Also in preparation for this move all packages that were received in 2017 and have not yet been picked up have been moved to temporary long term storage and are not available at this time.  We will send out a notification in the near future when they are once again available for pickup.


AGAIN, THE LAST DAY TO PICK UP YOUR PACKAGES AT OUR CUDABACK LOCATION WILL BE OCTOBER 27TH.  YOU WILL NOT BE ABLE TO PICK UP PACKAGES AT OUR NEW LOCATION UNTIL NOVEMBER 1st.


If you have any questions please don't hesitate to email us at:

 

info@cbiusa.com

 

We are looking forward to seeing you November 1st!


Dave & Annette

 

POLICY CHANGES AS OF NOVEMBER  1 2018

 

STORAGE FEES 

 

  • First 180 days (6 months) - FREE (Does not include skids)

         

  • After 180 days (6 months) - $0.15 + tax per day, per package

 

  • After 365 days  (1 year) - Your package will be considered abandoned and will be liquidated as we see fit.


These storage fees will be effective starting Nov.1st.  So the 180 day clock for all new packages will start on the day they are received.  For packages received at our old Cudaback or CBI Express location the 180 day clock will start on Nov 1st 2018 not the date they were originally received.  So you still have time to pick them up without incurring any storage fees.

 

 


RESHELVING PACKAGES

 

If you pickup your packages and decide you do not want to take them with you and they need to be reshelved, please understand that you will need to pay the standard pickup fee of  $1.80 (if you have the annual), or $5.95 again for those packages when you do ultimately pick them up. Also note that storage fees apply from the date the package originally came in, not the date they were reshelved.

 


TIRES

 

Tires are now $1.80 (if you have the annual) or $5.95 if not.  Plus an additional oversize fee of $5.50 per tire.

 

 


TRACKING NUMBERS

 

 In case the shipper puts the incorrect PMB number on your package, we would ask that all customers have their tracking numbers available before they come for pick up.  This is very important to help speed up the pickup process and double check your order.

 


OTHERS PICKING UP YOUR PACKAGES

 

If someone other than the account holder is picking up your packages they MUST know your box number and name as it appears on the account. If they do not have this information we cannot release the packages to them.  Ideally they should know which specific package(s) and tracking numbers they are picking up.

 


MAIL ONLY CUSTOMERS

 

If you only receive mail (no parcels) and you do not have an annual account, there is a fee of $5.95 per pick up (not per piece).  If you have the annual this fee does not apply.

 


OUTBOUND SHIPPING (UPS)

 

If you need CBI to ship out a package we received on your behalf and it does not include a prepaid shipping label, we must charge a $6 quote fee to cover our time to retrieve, weigh and calculate the shipping costs of your package. If you ultimately decide to ship the package using the quote we provided the $6 fee will be waived.

 


PRE-PULLING

 

We are implementing a brand new check out process and more efficient system for pulling packages to help lower your overall wait time.  As a result we are reserving pre-pulls only for customers who have large numbers of packages they are picking up (15 or more). For under 15 packages pre-pulling is not necessary or available.


1342 Military Rd, Niagara Falls, New York 14304
Phone 716.282.7447 - Fax 716.282.8632
Since 1987 • Specializing in US / Canadian Mailbox, Shipping, & Fulfillment Services.
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