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Last Updated: 10/16/2021

Important COVID-19 information:

• The border is now open. Please be aware that we require customers to have a pre-scheduled appointment. Customers who arrive without an appointment will unfortunately need to be turned away. Please click here to read a letter detailing the new procedures.



• Revised 10/29/2021: Skids or other very large items that require payment of DAILY storage fees will not receive this extra 123 days of free storage due to the room they take up in the warehouse.




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Older COVID Information Below

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• Important Information regarding storage fees - At the start of the pandemic we could never have imagined that the border would be closed this long. Our hope was to be able to offer extra free storage (in addition to the normal 180 days) for the entire duration of the border closing.
  
  However, due to the extreme length of time that the border has been closed, and significant loss of revenue, we have been forced to limit the free extra COVID pandemic storage. We will not be able to extend the extra storage beyond December 31st, 2020.
  
  We also had to make an adjustment to our overall storage policy. Prior, you would receive 180 days of free storage and would pay at the time of pickup for any storage beyond 180 days. Now, under this new policy change if your package is at CBI beyond the 180 days of free days of storage and any additional free covid pandemic storage (if applicable), you will need to pay for your storage fees on a monthly basis with February 1st, 2021 being the first billing date (if applicable).
  
  Effective 12/1/2020, we have rolled out a new tracking portal so that you can see how many days of free storage you have, how many extra days of free covid storage you have received and when your free storage will expire. The tracking portal will also show you if you currently owe any storage fees because your package was here for more then 180 days prior to the border closing, and it will also show you if you will owe fees at the time of the first billing on February 1st, 2021. You will be able to pay for your storage fees with PayPal or a Credit Card on the tracking portal starting February 1st, 2021
  
  Click here to view the letter that was emailed out to active customers on 12/1/2020 for more detail around this needed policy change



• The CBI Customer lobby closed on March 19th 2020 and will remain closed until the border officially reopens. However, we are still here daily forwarding packages and responding to customer emails.



• Due to a lack of storage space in the warehouse, you can continue to ship to us only if you have the package forwarded to you, or picked up by someone who is able to cross the border as soon as possible. (please see instructions below if you would like to take advantage of this service.)



• For customers that are unable to pickup or arrange for transport of their packages we will notify you, when you can resume sending packages to CBI as normal.

Instructions for how to have your packages shipped to you in Canada.


Please be aware the costs involved with shipping packages from the U.S. to Canada using UPS or Fedex can be significant. You would be totally responsible for arranging and paying all of the shipping costs on your own.

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To give you an idea of the cost that UPS or Fedex would charge here are a couple of examples using UPS and FedEx standard rates:

A 5 lbs (2.26 kg) box that is 10" x 10" x 10" (26 cm x 26 cm x 26 cm) shipping from CBI to a business address in downtown Toronto would cost approximately $33 USD with UPS Standard Ground Service or $34 USD for Fedex International Ground. This does not include any applicable Duties that the Canadian Government may impose.

When it comes to pricing it is important to realize that the size of the overall box is the biggest factor. Heavier packages will only slightly increase the price. For example, if the same 10"x10"x10" box weighed 10 lbs vs 5 lbs the price only goes up by about $3 USD.

However if the size of the box increases to 20" x 20" x 20" (51 cm x 51 cm x 51 cm) and is still only 5 lbs (2.26 kg) the price jumps from $33 USD to $93 USD for UPS Standard Ground or from $34 USD to $105 USD for FedEx International Ground.

Some customers who have a large number of packages or have very large or heavy items have found in some cases that it is more economical to contract with a 3rd party cross border transportation company instead of using UPS or FedEx.

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Please understand that in addition to the shipping cost charged by UPS, FedEx or a 3rd party to get your box from CBI to Canada, you would still need to pay your normal CBI pickup fees including oversize or storage fees.

Also, because of all the extra handling involved (consolidating, packing, weighing, measuring, emailing, etc.) we will need to charge a processing fee that starts at $9.95 for 1 small parcel.

If you feel all of the costs are justified and you would like to start the process of having your packages shipped to you, email us at info@cbiusa.com. In the subject line put "SHIPPING TO CANADA".

Please be aware that due to limited staffing it may take us 3-4 weeks to respond to your email and process your order.

You must include the following information:

1) Your Name

2) Your Email Address

3) Your Phone Number

4) Your PBM #

5) A list of tracking numbers you would like to have us send. You can easily find all of your packages we have on our shelves by logging into our tracking portal.

Upon receiving your email we will pull the requested packages from the shelf, consolidate them (into 1 box or multiple if required), and calculate the dimensions and weight. This is the information you need to create and pay for a prepaid shipping label with Fedex or UPS, USPS, DHL or a third party freight carrier.

We will also calculate all the CBI costs including your normal pickup costs (i.e. $5.95 or $1.80 for annual membership customers) per package plus any applicable Oversize Fees and/or Storage fees. We will also need to include a processing fee starting at $9.95 for 1 small parcel.

Once you have all that information you should be able to create your shipping label using the UPS, FedEx, USPS, DHL or third party freight carrier website. You will also be required to create a commercial invoice since it will be an international shipment.

Please refer to the following links for details of how to create that commercial invoice:

Guide to creating Commercial Invoice for UPS

Guide to creating Commercial Invoice for FedEx

Once you have emailed us your prepaid label and commercial invoice, we will forward you a CBI invoice with the capability of paying with PayPal or a credit card. After we receive payment, we will ship your package.

Please note that to be in compliance with shipping regulations ALL packages (no exceptions) being shipped will be opened and inspected prior to shipment to make sure the items match the commercial invoice you send us. We WILL NOT ship any prohibited/dangerous goods items. Please be aware this includes lithium ion batteries that are not physically installed in a device.