For customer assistance and questions please e-mail us at
Please note that due to limited staff during the COVID Pandemic we may take up to 3 – 4 weeks to respond to your email request.
Many of your questions can be answered on our COVID-19 Information Page
NOTICE: To check if your package has arrived and been processed by CBI, please visit our tracking page & log into your account. If you do not have an account, simply visit our tracking page & enter your tracking number(s) to verify your package is ready for pickup.