CBI USA - Package Forwarding, US Shipping Address, US Mailbox Rental Services

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CBI’s customer lobby is closed until the border officially reopens.

Anyone who has the ability to pick up, or have their shipments forwarded, has NO RESTRICTIONS on receiving deliveries at CBI.

Phones are NOT being answered during the closing, email info@cbiusa.com

Please be patient, we are operating very short staffed. We see every email and will answer them as soon as we are able.

Your shipping requests may take more than a week to be processed, we will notify you once the shipment is ready to be sent out.

Please refer to our “COVID-19 Info” page for the answers to all your questions.

CBI provides a physical US Shipping Address where you can have your purchases shipped & stored. Follow 4 easy steps.

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Location & Hours:

1342 Military Rd
Niagara Falls, NY 14304
Phone: 716-282-7447
Fax: 716-282-8632

As a result of the border shutdown, CBI’s customer lobby will be closed until further notice.

Please see our “COVID-19 INFO” page for more information

Next Holiday Closing:

See FAQs for entire list
of holiday closings 2020

Easter: Good Friday, April 10th

Ontario businesses and residents, start using CBI USA’s Mailbox Rental & US Shipping Address services. We offer the perfect temporary spot to store your US purchases until you’re ready to pick them up. Start saving money today!

Step 0 - Register as a CBI USA Customer


Register Today.

To start, first register and receive a Private Mailbox Number (PMB#). CBI will need the following information to complete your registration:

1. A valid email address
2. A valid physical address

And on your next visit to the CBI warehouse, please bring the following with you to complete the registration process:

1. A filled out & signed USPS form usps1583.pdf
2. Two forms of ID

To Start The Registration Process: Click Here

To access your account your username will be your initials and PMB number and your password is your postal code, no spaces.

Example: Joe Smith PMB#XXXX
Username: JSXXX
Password: (Your Postal code-no spaces)

Step 1 - Use our US shipping address for online purchases


Buy Stuff Online.

When you make online purchases, use CBI’s US Shipping Address as your Business or Personal US Mailing & Shipping Address. All you have to do is put your Name, your PMB#, and CBI’s US Shipping Address when asked to fill in shipping info.

CBI Address - CBI USA Package forwarding services
Step 2 - Package forwarding and package pick-up


Pick-up Your Package(s).

Pick them up anytime at the CBI Warehouse after the shipment has been received by our staff. Upon pick-up you will need photo ID. Before arriving at CBI, please schedule a pick-up on tracking page. tracking.cbiusa.com

You do NOT need to notify CBI before shipping packages to the CBI warehouse. You can start sending items to our US shipping address today!

Printable Map To Military Road Location

1342 Military Rd
Niagara Falls, NY 14304
Phone: 716-282-7447
Fax: 716-282-8632

As a result of the border shutdown, CBI’s customer lobby will be closed until further notice.

Please see our “COVID-19 INFO” page for more information


Step 3 - Payment options for mailbox rental and us mailbox services Box Image - CBI USA Package forwarding services

Payment Plans.
Pick one of these payment options.

Option #1:
Per package plan - $5.95 USD per package**

Option #2:
Annual discount plan - $108 USD with unlimited $1.80 USD per package** for 12 months

Shipping valuable purchases? All items (packages, skids, vehicles, etc.) received & signed for by CBI include CBI’s exclusive replacement guarantee (exclusions apply. Please review our Services page for full details. Do not trust your purchases with any less of a liability policy.

Please see our Services page for a list and explanation of other applicable charges for Oversized Packages, Skids etc.

FREE services: Customers can drop-off UPS/FedEx/USPS prepaid labeled packages for FREE. CBI also offers FREE faxing, internet, invoice printing, & recycled shipping materials.

CBI is conveniently located near the Rainbow, Whirlpool, & Lewiston-Queenston Bridges in Niagara Falls, NY.

1342 Military Rd, Niagara Falls, New York 14304
Phone 716.282.7447 - Fax 716.282.8632
Ontario's Amerifriend Since 1987
© 2018 CBI USA. All Rights Reserved. CBI Privacy Policy.