CBI USA - Package Forwarding, US Shipping Address, US Mailbox Rental Services


We will be open the last Saturday of every month from 9am until 1pm, beginning Saturday May 28th.


APPOINTMENTS ARE REQUIRED. Please make an appointment to pick up your packages when you log into your account on the tracking page.

Hours are 10am until 2pm Monday through Friday (open the last Saturday of every month 9am until 1pm, closed Sundays)

We realize these hours are not convenient for everyone and we are sorry about that. We are having a very difficult time finding people to replace the staff we had to layoff during the pandemic. Please keep an eye on this red banner for updated info.

CBI provides a physical US Shipping Address where you can have your purchases shipped & stored. Follow 4 easy steps.

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Location & Hours:

1342 Military Rd

Niagara Falls, NY 14304

Due to staff shortages

our temporary hours are:

Mon - Fri 10AM - 2PM

To limit the number of

people in the lobby,

you must have a



in order to pickup

your packages.

The appointment requested

MUST be made through

our Tracking page.

Email requests will

not be honored.

Please see our COVID-19

Info page for more details.

Next Holiday Closing:

See FAQs for entire list of holiday closings 2022

Monday, May 30th, 2022

Memorial Day

Contact US:

For customer assistance and questions please e-mail us at


Please note that due to limited staff during the COVID Pandemic we may take up to 3 - 4 weeks to respond to your email request.

Many of your questions can be answered on our COVID-19 Information Page

NOTICE: To check if your package has arrived and been processed by CBI, please visit our tracking page & log into your account. If you do not have an account, simply visit our tracking page & enter your tracking number(s) to verify your package is ready for pickup.

1342 Military Rd, Niagara Falls, New York 14304
Phone 716.282.7447 - Fax 716.282.8632

Ontario’s Amerifriend Since 1987

© 2018 CBI USA. All Rights Reserved. CBI Privacy Policy.