CBI USA - Package Forwarding, US Shipping Address, US Mailbox Rental Services


4/29/2021 – Due to a potential COVID outbreak among the staff we must temporarily suspend all outbound shipments until further notice.

CBI’s customer lobby is closed until the border officially reopens. We are only accepting packages for customers that have the ability to pick them up or arrange for forwarding.

Please refer to our “COVID-19 Info” page for more information.
CBI provides a physical US Shipping Address where you can have your purchases shipped & stored. Follow 4 easy steps.

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Location & Hours:

1342 Military Rd
Niagara Falls, NY 14304
Phone: 716-282-7447
Fax: 716-282-8632

CBI’s customer lobby is closed

However, we are here for pickups M-F 10AM – 2PM.

If you wish to pickup packages during these hours, please email us 24 hours in advance at info@cbiusa.com with subject of “Package Pickup” prior to arrival so we can have your packages ready.

Please see our “COVID-19 INFO” page for more information

Next Holiday Closing:

See FAQs for entire list
of holiday closings 2021


Contact US:

For customer assistance and questions please e-mail us at


Please note that due to limited staff during the COVID Pandemic we may take up to 3 – 4 weeks to respond to your email request.

Many of your questions can be answered on our COVID-19 Information Page

NOTICE: To check if your package has arrived and been processed by CBI, please visit our tracking page & log into your account. If you do not have an account, simply visit our tracking page & enter your tracking number(s) to verify your package is ready for pickup.

1342 Military Rd, Niagara Falls, New York 14304
Phone 716.282.7447 - Fax 716.282.8632
Ontario's Amerifriend Since 1987
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