CBI USA - Package Forwarding, US Shipping Address, US Mailbox Rental Services


The border is reopening November 8th. YOU CANNOT SCHEDULE A PICK UP UNTIL NOVEMBER 4TH. Please click here to read our reopening letter for all of the details on how to schedule your pickup as an appointment will be required. AGAIN,THE APPOINTMENT SYSTEM WILL BE TURNED ON STARTING NOVEMBER 4TH.

CBI provides a physical US Shipping Address where you can have your purchases shipped & stored. Follow 4 easy steps.

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Location & Hours:

1342 Military Rd Niagara Falls, NY 14304

Due to staff shortages are temporary hours are:

Mon - Fri 10AM - 2PM

CBI’s customer lobby is closed until November 8th.

If picking up packages prior to November 8th.

Please email us 24 hours in advance at info@cbiusa.com with subject of “Package Pickup” prior to arrival so we can have your packages ready.

However, starting November 8th you must have a prescheduled appointment.

That appointment requested MUST be made through our Tracking page.

Email requests will not be honored.

You will be able to start booking appointments for November 8th and later starting on November 4th.

Please see our COVID-19 Info page for more details.

Next Holiday Closing:

See FAQs for entire list of holiday closings 2021

Thanksgiving: Thursday and Friday, Nov 25th & 26th

Contact US:

For customer assistance and questions please e-mail us at


Please note that due to limited staff during the COVID Pandemic we may take up to 3 - 4 weeks to respond to your email request.

Many of your questions can be answered on our COVID-19 Information Page

NOTICE: To check if your package has arrived and been processed by CBI, please visit our tracking page & log into your account. If you do not have an account, simply visit our tracking page & enter your tracking number(s) to verify your package is ready for pickup.

1342 Military Rd, Niagara Falls, New York 14304
Phone 716.282.7447 - Fax 716.282.8632

Ontario’s Amerifriend Since 1987

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